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Courtesy Clerk

Courtesy Clerk

Kroger.com - MilanYpsilanti, Michigan, United States
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Responsibilities :

  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering
  • questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Inform customers of grocery specials.
  • Strive for at least five items in the bag while ensuring that contents or items are not damaged.
  • Follow best practices for bagging items in various types of bags (reusable / plastic / paper).
  • Assist in removing customers’ merchandise from the bottom of baccarat for checkout.
  • Offer assistance to customers with loading bags into their cars.
  • Return merchandise to store shelves.
  • Gather bascarts and return them to designated areas.
  • Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
  • Label, stock, and inventory department merchandise.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Clean up spills as needed, collect and pick up trash inside store and parking lot.
  • Clean all areas inside and outside of the store.
  • Report all safety risks or issues, and illegal activity, including : robbery, theft or fraud.
  • Collaborate with Front-end associates to encourage teamwork.
  • Adhere to all local, state, and federal laws and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors / Skills :

Some of the behaviors needed to successfully perform this position are :

Leadership Behaviors :

  • Puts the Customer First - Anticipates customer needs, champions the customer, and acts with customers in mind, exceed customers’ expectations, gains customers’ trust and respect.
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
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    Courtesy Clerk • Ypsilanti, Michigan, United States