Front Desk Agent (Full-Time)

Overview

Join to apply for the Front Desk Agent (Full-Time) role at Saybrook Point Resort & Marina

Job Title : Front Desk Agent (Full-Time)

FLSA Classification : Nonexempt (Hourly)

Salary Range : $18.00

Reports to : Guest Experience Manager

Summary / objective : The Front Desk Agent serves as our guests first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. The main goal for the Front Desk Agent is to help create a pleasant and memorable stay for our guests.

Responsibilities

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• Conforms to AAA Four Diamond Standards.
• When appropriate, up sell products and services.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Record guest comments or complaints, referring customers to managers as necessary.
• Deposit guests valuables in hotel safes or safe-deposit boxes.
• Date-stamp, sort, and rack incoming mail and messages.
• Perform all other duties as assigned by management.
• Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
• Adhere to all Health and Safety policies and procedures.

Work environment

Physical demands

Work Authorization / Security Clearance Requirements

Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Affirmative Action / EEO statement

Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education And Experience

Preferred Education And Experience

Competencies

Additional Eligibility Requirements

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Saybrook Point Resort & Marina by 2x

Get notified about new Front Desk Representative jobs in Old Saybrook, CT.

Middletown, CT $63,777.00-$82,530.00 6 days ago

J-18808-Ljbffr