General Manager

General Manager Position at Silver Star HOA

Natural Retreats is hiring a General Manager to join our Silver Star HOA Operations Team in beautiful Park City, UT. In this role, you will be responsible for implementing and maintaining the day-to-day operations of the Silver Star HOAs. The General Manager takes full ownership of Silver Star and its HOAs to ensure the operation remains within budget and in regular communications to the HOA Boards.

Benefits & PTO : Natural Retreats contributes to both employee and dependent premiums!

Vacation days : 17

Holidays : 9

Sick days : 7

NR Days with a $1,500 allowance to book a NR vacation home! 5

Maternity AND Paternity Leave

Medical (Traditional PPO-style plans and High Deductible Plan w / HSA)

Dental

Vision

Flexible Spending Accounts (medical and dependent care)

401K Retirement Plan options with 3.5% company match

Short and Long Term Disability Insurance (100% company paid)

Basic Life Insurance Policy of $50,000 (100% company paid)

Supplemental Life Insurance (Employee, Spouse, Child)

Company Cell Phone

Essential Functions

• Service and Standards
• Oversee the entire Silver Star Property
• Become familiar with Silver Star and its 4 HOAs, and all of its documents, rules, budgets, financials, and accounting
• Communicate regularly with the boards, understanding when its necessary to get their approvals and to keep them informed
• Schedule quarterly and annual meetings for each of the HOAs, conduct those meetings in accordance to Roberts Rules of Order and providing the minutes of each meeting
• Become familiar with the Management contract between the Silver Star HOAs and Natural Retreats, using it as a guideline to follow in our day-to-day operations as well as the role and duties of the HOA Property Manager
• Provide open, honest, and timely communication to all departments on site, HOA boards, owners, vendors
• Responsible for the timely closing of each months financials, for each of the 4 HOAs, and the reporting thereof to the HOA Boards
• Policies, Procedures and Commercial
• Work closely with the Park City General Manager to develop, implement and maintain procedures relevant to the Silver Star to increase performance and efficiencies
• Monitor and be accountable for the HOA financials, working with the HOA accountant to ensure each of the 4 HOAs are being charged for the correct work at the correct amount
• As you work with new owners present in a professional manner the Services and benefits of Natural Retreats offers to owners in their program
• Brand
• To be a brand ambassador, promoting all NR destinations and services to guests and colleagues alike
• Partner with the NR Marketing Team to carry out local marketing initiatives
• Partner with the NR Business Development team to support home recruitment initiatives at Silver Star
• Develop new and maintain existing relationships with suppliers, strategic partners, and industry professionals
• Team
• Set an example of professionalism through work ethic, appearance, timekeeping, preparedness, and all other attributes which build the trust and confidence of the GMs direct reports
• Interview, recruit, and train staff as needed and ensure they are being deployed in a productive manner
• Ensure the team understands service expectations and are consistently delivering world-class service
• Lead, inspire and champion your team and their talents to all in the business, encouraging on-going development and progression
• Hold all Team Members accountable to the policies and procedures set forth in the NR Handbook.
• Collaborate with Human Resources to ensure Team Members performance concerns are being properly documented and the Corrective Action Process is being followed
• Ensure all payroll-related items are processed accurately and in a timely fashion
• Ensure staffing levels match business levels by forecasting occupancy, portfolio growth, and seasonality of the destination
• Market Opportunities
• Identify opportunities that match the NR brand and would complement those Silver Star Condos in NR Management
• Network with key players within the market to build relationships
• Build strong working relationships with property and location owners
• Identify new business strategies and assist owners in maximizing their performance
• Development and Portfolio Management
• Maintain good relations with the real estate community providing them with HOA information in a timely and professional manner
• Build a strong team and represent Natural Retreats appropriately at all times internally and externally.
• Work in harmony with Directors of Revenue Management and Sales, to ensure principles and objectives of the initial Rate strategy specific to Silver Star
• Act as point person and relationship manager between our vacation homeowners and Natural Retreats
• Liaise with the technology team on any requests from the owners / clients in relation to owner portals.
• Oversee owner statement processing, reviewing each one for accuracy; reviewing Property Management fees & commission amounts; working with Finance on any outstanding balances
• Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum etc. requests from Sales Team
• Help Audit homes and facilitate certain Property Management services to homeowners in your portfolio
• Review P&Ls and budgets for input and feedback, ensure their timeliness
• Manage on-call process and schedule to ensure all afterhours emergencies are promptly addressed

Experience & Skills : Required

Desired

Hours of Work

This is a full-time position. Due to the nature of the job, the Team Member should be flexible with his / her hours. Due to possible guest issues, the Team Member should be able to respond by getting to the property within 15-20 minutes if a guest calls and has an issue while in residence. Weekend and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The Team Member should always be available in case of an emergency, which includes evenings and on-call hours. Generally, this will mean be available during the workday of 8 AM 6 PM although on occasion this will vary according to occupancy of the homes with the expectancy to answer after-hours calls. Generally, this may mean working some inconsistent hours. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is generally taken outside of peak season. To be eligible for employment