Retail Supervisor (Part-time) - Philadelphia, PA

Retail Supervisor (Part-time) - Philadelphia, PA

Job Description

The ideal candidate for Retail Supervisor is a self-motivated individual that thrives in a fast paced, high energy environment.

Core Responsibilities

• Concert check in, inventory counts, visual merchandising, store flips, employee training, and more.
• Provides coaching to associates on use of system and processes to enhance the internal and external customer experience.
• Maintains a clean and organized store at all times.
• Develops and presents idea for process improvement as well as supporting others in the development of ideas to foster a culture of innovation.
• Partners with other departments and provides feedback to increase process stability and improve the customer experience, internally and externally.
• Consistently meets or exceeds established goals and performance metrics.
• Supports and contributes to a collaborative team environment; continuously learning new skills to ensure operational efficiencies.
• Follows established troubleshooting procedures, effectively using the appropriate resources and desktop tools.
• Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism and problem solving to increase satisfaction and foster long-term customer loyalty.
• Follows company policies and procedures while applying sound judgment to match customer need with organizational need.
• Follows established escalation procedures to expedite prompt resolution.
• Provides exceptional customer service to both external and internal customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.