Medicare Advantage Call Center Manager

A company is looking for a Healthcare Call Center Manager.

Key Responsibilities

Oversee daily operations of the outbound call center, managing team leaders and agents for Medicare Advantage outreach

Implement governance processes to monitor performance targets and lead client-facing communications

Ensure compliance with CMS regulations and maintain a robust quality assurance program

Required Qualifications

5-10+ years of operations experience, with at least 5 years in a supervisory or leadership role

Proven experience managing outbound call center teams, preferably in healthcare or Medicare Advantage

Background in healthcare administration, including medical coding, billing, or call center processing

Experience in outsourcing operations or service industry environments is preferred

Strong leadership skills with the ability to manage and motivate large teams