Program Documentation Specialist

Job Description

Job Description

Description : About Gifthealth

Gifthealth is a patient access solution that unifies the prescription journey from provider to patient—combining access, fulfillment, and patient services into one frictionless, branded experience. Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale.

About the Role

We are seeking a highly organized and detail-oriented Program Documentation Specialist to create and manage comprehensive program documentation for one of our largest client-focused pharmacy initiatives. In this role, you will manage the lifecycle of program documentation, support effective change management, and ensure all program information is clear, consistent, and accessible to internal teams and external partners.

Key Responsibilities

• Develop and maintain detailed program documentation, ensuring all documentation is clear, consistent, and aligned with internal standards, client expectations, and operational requirements.
• Manage documentation lifecycle, including version control, access, and distribution, to ensure all updates are tracked and accurately communicated to internal teams and external partners.
• Collaborate with cross-functional teams to support timely document updates and controlled change management processes.
• Manage document change control workflows, tracking change requests, coordinating reviews, and facilitating approvals.
• Partner with Training, Operations, and Quality teams to integrate document changes into the training matrix.
• Contribute to standardizing documentation practices across programs to support scalability and consistency.

Qualifications

Desired Attributes

Our Offer to Ensure You Choose Gifthealth

Work Environment

Employment Classification

Status : Full-time

FLSA : Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements :