Technical Success Engineer

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire Go-to-Market strategy from acquisition, on-site conversion, and data analytics.

CHEQ is a global company with offices in New York, London, Tokyo, and Tel-Aviv.

We are looking for a Technical Success Engineer to join our dynamic and fast-paced environment to work cross-functional teams to ensure our customers are technically successful from implementation through to craft technical solutions for our Enterprise customers.

You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition.

This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.

Responsibilities :

• Support the technical onboarding process for new clients.
• Assist in configuring our SaaS solutions to meet client needs.
• Help troubleshoot and document technical issues, escalating complex problems to senior engineers and RnD.
• Collaborate with cross-functional teams (Product, Sales, and Support) to learn and contribute to solutions.
• Maintain and update onboarding documentation and knowledge base resources.

Requirements

The pay range for this position is $90,000 - $120,000 per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history / job-related knowledge, qualifications and skills, length of service, and geographic location.

This information is provided per New York City's salary disclosure law.

J-18808-Ljbffr