Operation Specialist - Legal & Special Assessments

Operation Specialist – Legal & Special Assessments

Enumerate is hiring an Operations Specialist to focus on legal and special assessment payoffs for our community association clients. This role is critical in ensuring the smooth operations of our financial services office. Their duties are a blend of back-office and client-facing, with the goal of optimizing efficiency and ensuring seamless operations between the various solutions we offer our clients.

Key Responsibilities

• Communicate with Associations and their attorneys' offices to keep our files up to date with the collections efforts for each community.
• Update owner status for units sent to and removed from Collections and related status both in Central and the Association's respective banking system.
• Provide owner ledgers upon request from Associations or their attorney.
• Communicate with Autopay to cancel recurring payments when necessary.
• Receive and post payments for units in collections.
• Forward payments to the attorney's office when applicable.
• Receive and post payoff payments to close collection's files according to the distribution provided by legal counsel.
• Add or remove charges to the unit as per attorney's instructions.
• Provide the Special Assessment payoff amount to owners or Association when requested.
• Post total Special Assessment payoff charge to offset payment received.
• Discontinue special assessment recurring charge to owner ledger.
• Assist in posting homeowner return payments and prepare notification to be sent to the unit owner.
• Assist with check scanning for all associations.
• Provide prompt and precise responses to client inquiries.
• Demonstrate exceptional communication skills to handle challenging situations and develop effective resolutions for customer inquiries.
• Collaborate closely with team members to uphold consistent adherence to company policies and regulations.
• Other responsibilities include financial and administrative tasks, as well as facilities and operational duties as assigned.

Skills, Knowledge & Expertise

About Enumerate

Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.

Enumerate was born from industry veterans joining together to operate under the most comprehensive end-to-end offering in the community association management market. As the only player offering a combination of SaaS, Services and Payments products, we are creating a modern, digitally native experience for both homeowners and property managers and are uniquely positioned for continued growth in a category that is already growing 25-30% YoY.

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