Assistant Manager

Job Description

Job Description

SUMMARY : Assisting the manager in coordinating people, activities and available resources in order to maximize the successful operation of the property. Assist the manager in ensuring the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

DUTIES, SKILLS AND RESPONSIBILITIES :

• Assist manager in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and / or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations.
• Generate and maximize property income.
• Accurate and on-time submission of all reports.
• Monitor, supervise and direct entire property team in absence of manager.
• Adhere to all federal, state and local employment law as well as and all processes, policies and procedures.
• Ensure compliance with all Affordable Programs regulations and / or other federal, state and local requirements applicable to property.
• Strong skills in OneSite, EIV and TRACS program are essential.
• Maintain proper records for all applicable programs to site.
• Must be able to read, write and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors and clients.
• Mathematical skills are required.
• Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents.
• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
• Performs light housekeeping as necessary.
• Physically walks and inspects property as required by city and or affordable program regulations and / or requirement.
• Completes move-out inspections and process per policies and / or program requirements.
• Utilizes the market information to make strategic decisions for the success of the property.
• Must be able to fully and properly utilize OneSite in order to ensure accuracy of data entered.
• Must be able to make bank deposits and / or other operational requirements.
• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
• Maintain required logs.
• Adhere to policy and procedure changes.
• Identifies existing and potential barriers to the successful accomplishment of property and share with supervisor.
• Host / Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win / win situations.
• Follows through on resident problems to satisfactory resolution and communicate problems to supervisor.
• Assist manager with on-site new team member orientation for all new team members.
• Maintains an awareness of training resources available and adhere to training requirements.
• Upholds high standards of honesty for self and team members.
• Maintains relationships with residents, associates and vendors on a professional level at all times.
• Performs other related duties as assigned by management.

QUALIFICATIONS / OTHER ASPECTS OF JOB :

DEGREES / CERTIFICATIONS / ASSOCATION MEMBERSHIPS / TRAINING :

 Accredited Resident Manager (ARM) preferred.

 National Apartment Leasing Professional (NALP) preferred.

 Certified Occupancy Specialist (COS) preferred.

 Tax Credit Specialist (TCS) preferred.

 Housing Quality Standards (HQS) preferred.

 Fair Housing Training and LIHTC training preferred

 Uniform Physical Condition Standards (UPCS) / REAC Inspection preferred

 Management & Occupancy Review by the Contract Administrator (MOR) preferred

 Electronic Income Verification (EIV) system preferred

 Knowledge of HUD Subsidy Programs

COMPETENCIES :

Works with integrity and ethically; Upholds organizational values.

Treats others with respect and consideration regardless of their status or position.

Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIORNMENT :

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receipt or possession of this job description does not constitute a contract of employment.