Solutions Engineering Manager

Job Description

EdgeCore Digital Infrastructure is seeking a skilled and motivated Manager of Solutions Engineering to support our hyperscale Clients. The Manager will play a key role in program management of technical solutions tailored to complex Client requirements and aligned with industry best practices that meet Client needs and support business growth. This position requires strong project management and technical background and the ability to serve as a trusted technical individual, collaborate cross-functionally, manage priorities, and drive projects to successful completion. The Manager will also oversee multiple aspects of the solutions engineering process and will work with teams of cross-functional engineers, ensuring technical quality, professional development, and a culture of innovation, while fostering strong Client relationships and satisfaction.

• Partner with the Solution Engineering leaders and Directors of Engineering to help manage the collection of key documents and content to support the response to critical Client information requests.
• Partner with Clients to understand technical requirements and manage the development of tailored solutions that address specific business challenges.
• Serve as a liaison between Client contacts and internal engineering and other managers to support Client relationships and ensure satisfaction.
• Participate in Client meetings, presentations, and technical discussions to communicate the value and capabilities of EdgeCore’s solutions.
• Manage the process of providing responses to Client RFPs including the design and delivery of technical solutions, ensuring alignment with Client needs, company standards, and industry best practices.
• Support the documentation and management of engineering standards, project workflows, and quality control processes.
• Collaborate with sales, product management, operations, and support teams to deliver integrated, Client-focused solutions.
• Work closely with internal engineering teams to influence future product enhancements based on Client input.
• Ensure clear and effective communication between Solutions Engineering and other departments.
• Help foster a culture of continuous learning, professional development, and collaboration.
• Perform other duties as assigned by senior leadership.
• Travel is expected to be 30–50% but may have periods of increase as business needs evolve.

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