Customer Service Representative II

Customer Service Representative

Staples is business to business. You're what binds us together. Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We're passionate about understanding customer needs, finding solutions that fit their business, and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer's situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.

The Staples Product Brand Support Group assists customers with both pre- and post-sales inquiries, including helping find the right product, providing dimensions, warranty details, and compatibility information. They also support post-purchase needs like troubleshooting, sending replacements, supplying missing parts, sharing safety data sheets, and guiding customers through product setup and usage.

Start Date : November 3, 2025

What You'll Be Doing :

• Routinely interact with customers who require assistance resolving issues that may be complex or escalated
• Perform research and determine optimal resolution
• Provide timely follow-up and follow-through
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What You Bring To The Table :

Basic Qualifications :

Preferred Qualifications :

We Offer :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.