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SERVICE COORDINATOR

SERVICE COORDINATOR

CARDINAL CAPITAL MANAGEMENT INCDubuque, Iowa, United States, 52001
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Service Coordinator Job Duty Summary :

  • Links tenants within the project to supportive services or medical services provided by public agencies or private practitioners within the general community. The service coordinator may assess service needs and determine eligibility for services.
  • Provides general case management, including intake & referral services to all residents needing such assistance. May provide formal case management if service is not available in community.
  • Conducts assessments of health, psychological & social needs. Develops an individually tailored case plan for services & periodic reassessment of the tenant’s situation.
  • Establishes linkages with all agencies & service providers in the community; shops around to determine / develop the best “deals” in service pricing to assure individualized, flexible & creative services for the involved tenant(s).
  • Sets up a directory of providers for use by both project staff & tenants.
  • Refers and links the tenants of the project to service providers in the general community; for example, case management, personal assistance, homemaker, meals, transportation, counseling, occasional visiting nurse, preventative health screening / wellness & legal advocacy.
  • Educates tenants on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
  • May develop case plans in coordination with assessment services in community.
  • Monitors the ongoing provision of services from community agencies & keeps the case management & provider agency current with the progress of the individual.
  • May set up volunteer support programs with service organizations in the community.
  • Helps the residents build informal support networks with other residents, family & friends.
  • May provide training to project residents in the obligations of tenancy or coordinate such training.
  • May educate other staff on the management team on issues relating to aging in place & service coordination, to help them better work with & assist the tenants.
  • Presents workshops or informative sessions to tenants on subjects of tenant interest.

Communicating with the Property Manager :

  • Ongoing meetings : The PM, SC, & other relevant facility staff should meet together on a regular basis (at least weekly) to jointly consider issues that arise with all receiving relevant written materials, memos, lease violation and eviction notices, & facility updates or changes in the facility rules
  • What the service coordinator CAN share with the manager :

    • Provide education about the roles & requirements of the HUD SC Program

  • Lease violations / illegal activities
  • Security and / or safety issues or concerns (including public safety issues - bed bugs, fleas, wellness inspections, etc.)

    • Resident threatening to harm themselves, others, or the community / building

  • What the service coordinator CANNOT share with the manager :

    • Any resident information without a release of information (except the above mentioned lease violations / illegal activities & security & safety issues or concerns)

  • The following are recommended standards of practice on privacy and confidentiality for the SC profession. The SC should ensure the residents’ right to privacy & appropriate procedures for confidentiality when information is released to others :

    • Info obtained by an SC regarding a resident is to be held in the strictest possible confidence

  • The resident has a right to privacy & personal dignity, & must be made aware of the limitations of confidentiality before the disclosure of private information
  • The SC should disclose only the information necessary & relevant to the situation or purpose when imminent danger, harm, lease violations or illegal activities are involved
  • The SC should not disclose personal or confidential information unless privacy can be assured
  • The SC should not discuss confidential matters in public or semi public areas such as hallways, waiting rooms, elevators, & restaurants & other public areas
  • All resident records, files & documentation should be kept in a secure location (locked file cabinet) with the assurance it is not accessible to other staff (including management staff) & residents.

    • Property Manager Job Duty Summary :

  • Responsible for the healthy operation and maintenance of the entire housing community, as well as, the safety and security of the residents.
  • Handles all resident move ins and move outs.
  • Enforces the lease and rules of the building with all residents.
  • Addresses lease violations and evictions with residents.
  • Issues notices directly to the residents in the event of a lease violations.
  • Maintains compliance with HUD requirements and required paperwork.
  • Oversees the physical condition of the property inside and out.

    • Communicating with the Service Coordinator :

  • Ongoing meetings : The PM, SC, & other relevant facility staff should meet together on a regular basis (at least weekly) to jointly consider issues that arise with all receiving relevant written materials, memos, lease violation and eviction notices, & facility updates or changes in the facility rules
  • What the manager CAN share with the service coordinator :

    • With a signed release → Move Ins / Move Outs :  First & Last Name, Date of birth, Phone Number

  • Resident referrals (can be shared in person, over the phone, or email)

    • PM can strongly encourage resident to meet with the SC, but should also follow up with SC that they made the referral

  • Changes or updates to the building or policies
  • Security and / or safety issues or concerns in a timely manner (i.e. resident making verbal threats to harm self or others)
  • What the manager CANNOT share with the service coordinator :

    • Any information collected by the manager relating to finances or assets

  • Any identifiable information without a release of information

    • Miscellaneous :

  • The housing manager is responsible for advising residents of lease violations. The SC may be asked to assist residents in addressing issues that threaten their tenancy, but only if the SC referral is made with the resident’s concurrence. The SC should never be expected to address a lease violation incident if the housing manager has not notified the resident of the issues involved and suggested assistance by the SC. The same complementary role applies to the reasonable accommodation process in which the manager advises residents that the SC is an available resource for them to access or explore reasonable accommodation options. The SC can help prevent evictions from happening with early intervention.
  • Management needs to support the confidentiality boundaries of the SC position. The SC has an ethical and sometimes legal responsibility to safeguard residents confidence. The promise of confidentiality is essential for establishing trust between SCs and residents. Without it, residents may not disclose important information. Manager should not expect the SC to divulge specific information about a resident’s problems or expect access to SC files without the knowledge and informed consent of the resident. This is also true, if and when the SC requires information from the manager’s files.

    • PI278509450

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    Service Coordinator • Dubuque, Iowa, United States, 52001