HELOC Closer

HELOC Loan Closer

Assembles, prepares and reviews critical closing documents for HELOC loans. Communicates with appropriate parties to ensure all loans close in accordance with Credit Union, liquidity partner and regulatory guidelines. Answers urgent calls regarding closing packages from multiple parties, records mortgages, schedules closings, and acts as the liaison with our title search vendor.

Essential Duties and Responsibilities

• Schedules closings for all HELOC transactions. Serves as the point of contact for the member, eBranch, Direct Retail, and title search provider.
• Initiates outbound calls to closing agents to set the expectations for loan closings. Help members via phone calls that require assistance during a HELOC closing meeting.
• Reviews and approves HELOC documents. Ensures all information is accurate, including but not limited to; legal description, vesting information, names, lien position, account conditions, and payoffs.
• Completes system inputs to create HELOC loan documents.
• Assesses members' needs and concerns; provides consultative services to members regarding HELOC products and services.
• Handles member complaints through phone calls, correspondence and follow-up; utilizes knowledge of Credit Union products and services to provide solutions to members' concerns and problems; follows through to ensure member satisfaction.
• Uses established procedures to carry out routine work duties. Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Interacts with other departments and vendors to research and resolve problems and provide requested information.

Company Wide Expectations

Education / Experience

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

High School or GED - Required

Experience Requirement

1 Year - HELOC / title industry experience - Required

Federal Home Loan Bank experience - Preferred

Skills / Abilities

Physical Demands

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Work Environment

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in general office environment in a financial services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. We are proud to be a Drug-Free and Tobacco Free Workplace.