Patient Service Representative - Full Time

Patient Service Representative - Full Time

The Patient Service Representative welcomes patients, families, physicians, and visitors to the Center either in person or over the phone. The general duties include pre-registration and registration of patients (i.e., enter insurance and demographic information into HIS system plus produce registration and consent forms), receiving and directing incoming calls, distribution of mail, and assisting the business office as necessary. Assembles all patient charts, notifies patients of copay responsibility, and offers directions to the center. Other duties could include completing the daily payment log and verification of benefits along with other assigned duties.

This position will be working at our front desk, checking in patients prior to surgery, collecting payments, calling day prior for surgery times, and back-up for scheduling and insurance verification.

Position Description :

• Balance out at the end of day and perform necessary End of Day process for the center.
• Pull patient charts for the next day's appointments by the end of the current day.
• File all charts by the end of the day.
• Open and distribute all incoming mail and packages in accordance with policies.
• Maintain a neat and orderly workspace and an adequate supply of charts, forms, and tools to perform the job.
• Maintain strictest confidentiality of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients' treatment.
• Perform all other duties as assigned.

Primary Responsibilities :

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results, or any other consideration made unlawful by federal, state, or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.