Central Access Associate [RP-N]

Central Access Associate [RP-N]

Acts as primary customer communications liaison for the organization using one or more technological touch-points, including CRM system, email, web, chat and phone; answers requests for information from patients, caregivers and community healthcare providers; maintains knowledge and provides information related to Roswell Park services including cancer care, supportive services and clinical trials, also any relevant community services or resources to optimize positive experience; initiates care path by working with new patient referral team according to Roswell Park guidelines; coordinates communication between patients or their caregivers and Roswell Park clinical and supportive staff; investigates patient inquiries or complaints and triages them to appropriate resource; conducts follow-up to ensure satisfaction; uses analytical and creative skills, multi-tasking ability and the talent to problem solve efficiently and promptly; serves as primary contact for all communication with community and referring physicians; ensures Roswell Park physician connection occurs timely; collects data and maintains patient demographics in CRM database; documents each patient or physician interaction according to Roswell Park guidelines; maintains high level of technological competency by utilizing available tools and applications, including mobility solutions and applications; serves as primary contact for patient portal questions and technology related issues; works with system analysts and other technology staff to optimize applications based on customer interaction; works with various departments to provide patient feedback to guide new workflows; works with administrators to ensure on call calendars are accurate and up-to-date; works with department head to identify and address systemic issues that may affect patient care of satisfaction; works to ensure Roswell Park mobility environment is operational. The starting rate for the Central Access Associate is $59,787 per year or $28.66 per hour.

Qualifications

Required Education and Experience : Associate's degree in Education, Health, Human Services, Nursing, Communications or a related field. NOTE : Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values : Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.