Patient Coordinator / Administrative Assistant

Job Description

Job Description

Job Overview :

The Patient Coordinator / Administrative Assistant manages patient interactions and coordinates care to ensure a seamless experience from appointment scheduling to follow-up. This role involves overseeing patient flow, handling inquiries, and facilitating communication between patients and healthcare providers.

Key Responsibilities :

Patient Interaction : Serve as the primary point of contact for patients. Address patient concerns, provide information, and ensure a positive patient experience.

Appointment Coordination : Schedule and confirm patient appointments, manage cancellations and rescheduling, and coordinate with medical staff to optimize scheduling.

Care Coordination : Assist patients with navigating their care plans, including coordinating referrals, follow-up appointments, and necessary medical documentation.

Patient Records Management : Ensure accurate and up-to-date patient records. Handle the collection and verification of patient information and insurance details.

Communication : Facilitate communication between patients, healthcare providers, and other departments. Provide clear and timely information to all parties involved.

Insurance and Billing : Assist with verifying insurance coverage and managing patient billing inquiries. Work with billing and authorization department to resolve patient inquiries and issues.

Compliance : Ensure all patient interactions and documentation adhere to healthcare regulations and organizational policies.

Reporting : Prepare reports on patient interactions, appointment metrics, and service quality. Identify and implement improvements to enhance patient satisfaction.

Qualifications :

Education : High school diploma or equivalent required. Associate’s degree or higher in healthcare administration, medical office management, or a related field preferred.

Experience : Minimum of 1 year of experience in a patient-facing role in a healthcare setting.

Skills :

Strong organizational and problem-solving skills.

• Excellent communication and customer service skills.
• Proficiency in healthcare management software and Microsoft Office Suite.
• Knowledge of medical terminology and healthcare processes.

Certifications : Certification in Patient Coordination or similar credentials is preferred but not required.