Sr. ServiceNow Developer / Architect

The ServiceNow

• Associate Director Application Support Engineering
• will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products – ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations

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Your Primary Responsibilities

Manage a team of Application support engineers(onshore / offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform

Lead all aspects of and help address production issues in a timely manner, including off hours and weekend as necessary

Responsible for service level availability of production and non-production environments

Collaborate with onshore / offshore team environment across US / India time zones

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NOTE : The Primary Responsibilities of this role are not limited to the details above. \

Qualifications :

Bachelors or Masters in Computer Science or equivalent

Talents Needed for Success :

At least 12+. of experience in IT management with focus on IT Applications operations

Excellent understanding of ServiceNow platform architecture, and standard processes

Strong knowledge of ITSM processes and experience with JavaScript and REST APIs

Understanding of third-party integrations

Certifications : ServiceNow System Administrator (CSA)

Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities

Adept in balancing multiple competing priorities and project deliverables

Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences

ServiceNow Development; AI / ML capabilities will be desirable

Additional certifications on the following will be desirable : Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITIL

Job Types : Full-time, Contract

Pay : $150,000.00 - $165,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Ability to Commute :

Coppell, TX 75019 (Required)

Ability to Relocate :

Coppell, TX 75019 : Relocate before starting work (Required)

Work Location : Hybrid remote in Coppell, TX 75019