Workplace Services Specialist III

We are seeking a Workplace Services Specialist to provide support for the daily operations of the Workplace Services organization. Under supervision, the Workplace Services Specialist will deliver excellent customer service through the work order system as well as through daily interactions with customers and stakeholders. This position is 100% on-site and requires flexibility to handle a wide range of operational and facilities support tasks.

Duties

Assist in coordinating the day-to-day operations of flexible workspace services

Support the operations of flexible workspace and visitor services, including monitoring workspace reservations through the online reservation system

Communicate workspace policies, procedures, and updates to residents and visitors

Monitor activity in the facilities work order system daily, including entering, updating, and closing work orders

Prepare workspaces for employees by inspecting, cleaning, reconfiguring, hanging items, moving bins, and performing other setup tasks as needed

Inspect and restock general supplies in common areas such as activity hubs and supply areas

Collaborate with support staff across sites to develop, maintain, and document processes

Set up meeting spaces for events and reconfigure furniture as required

Support transportation demand incentives

Assist with mailroom duties, including delivery of large items and packages

Escort vendors through space as needed

Work effectively in a dynamic team environment to solve problems and provide backup support for colleagues

Use PowerPoint and Excel to create and maintain department metrics

Create, update, and maintain various spreadsheets and databases as needed

Troubleshoot issues in collaboration with colleagues and support staff

Perform other duties as assigned

Qualifications

Proficiency with Microsoft Word, PowerPoint, Outlook, Teams, and Excel

Excellent communication and interpersonal skills with a focus on customer service

Strong organizational skills and ability to prioritize tasks effectively

Experience

Minimum of 3 years relevant experience required

Education

High school diploma required