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General Manager (Lafayette)

General Manager (Lafayette)

Planet FitnessLafayette, LA, US
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General Manager

Full Time Lafayette (Ambassador Caffery Pkwy)

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
  • Administration and processing of all weekly / bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Involved in all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening / closing of gym.
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR related forms and send to Corporate Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Backup support for any employee who is absent.

Qualifications / Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Current CPR Certification required.
  • High school diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
  • Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.

    TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

    (if you already have a resume on Indeed)

    Or apply here.

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    Do you have reliable transportation to and from work?

    How many employers have you had in the past 5 years?

    How many years of management experience do you have?

    This position may require you to work evenings and / or weekends. Can you work this schedule?

    Do you have experience handling inventory? If yes, please describe.

    Do you have experience handling cash and credit cards?

    Have you worked in a fitness facility before?

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    Are you willing to complete a background check of felony convictions?

    What are your salary expectations?

    Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one.

    EARN RAVE REVIEWS

    Our customer service philosophy is that its not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

    CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB :

    Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, hes an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didnt let the disease stop him. He says it best : As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, dont ever quit on yourself.

    #J-18808-Ljbffr

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