Associate, Business Operations

Join Sallie Mae

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Business Operations will collaborate with the Business Operations team and various cross-functional teams to ensure smooth operations and contribute to process improvements.

What You'll Do

• Assist in the execution of operational processes to ensure efficient and smooth business operations
• Collaborate with cross-functional teams to gather data, analyze operational needs, and contribute to process improvement initiatives
• Contribute to the implementation of strategies to optimize workflow, increase productivity, and enhance operational effectiveness
• Support the development and maintenance of operational documentation, including process manuals and standard operating procedures (SOPs)
• Assist in resolving operational issues, escalating when necessary, and proposing solutions
• Collaborate with team members to coordinate tasks and projects, ensuring timely completion
• Support the preparation of operational reports and presentations for management review

What You Have

Minimum education, skills and experience required.

Preferred education, skills, and experience.

Our Benefits