Critical Response Analyst

Overview

GovCIO is currently hiring for Critical Response Systems Analyst to support our client's contract needs. The candidate will be responsible for delivering and supporting large-scale system, application, and service monitoring solutions. This position involves the deployment and support of the tools the agency uses to monitor their systems and applications. Individual will work with a small team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset. The candidate will be responsible to document project milestones and keep management appraised of progress and any risk to project completion. Works in a team environment and serves as proxy for other team members as needed. This position is located in the San Antonio area and will be a full remote position.

Responsibilities

• Operational Monitoring and Event Management : Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities. Monitor operational events to allow for normal operation and to detect / escalate exception conditions facilitating proactive incident detection and response. Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support / response actions for all IT services.
• Communications Management and Centralized Coordination : Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services.
• Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related.
• Analyze performance data and act on negative performance trends to identify root cause
• Coordinate incident response bridges, routine operational activities, and reporting to ensure timely issue resolution.
• Gather monitoring requirements from NPOs and implement solutions using Dynatrace to enhance system observability.
• Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions.
• Document project milestones, communicate progress to management, and identify risks that may impact project completion.
• Utilize tools such as ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace for incident monitoring, management, and documentation.
• Conduct trend analyses to identify root causes of recurring issues and implement countermeasures to reduce incident frequency.
• Assist Tier 2 / 3 teams in testing and developing new updates and patches before deployment.

Shift details

1st shift (M-F) 230PM - 11PM CST

2nd shift M-F) 1230PM - 9PM CST

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect

Interview & Hiring Process

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being.

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Salary Range

USD $80,000.00 - USD $90,000.00 / Yr.

Location

US-Remote

ID

2025-6771

Category

Information Technology

Position Type

Full-Time

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