Reception-Scheduling Secretary

Reception-Scheduling Secretary

JOB SUMMARY / PURPOSE

Performs receptionist duties and clerical support for the department.

DEPARTMENT DESCRIPTION

The Rehabilitation teams at Samaritan evaluate and treat patients with injuries or conditions that have caused either a decline in self-care, physical mobility or functional independence. We are a collaborative multi-disciplinary team of therapists offering cutting-edge, evidence based practice and compassionate individualized treatment. We provide specialty care from pediatrics to geriatrics, from neurological to women's health, from lymphedema care to wheelchair fitting and more. Our acute services are centered out of Samaritan's Regional Medical system, a 160 bed, level 2 trauma center. Our hub status affords us a complex patient census that is among the state's top 5 in acuity. Our outpatient clinic features cutting edge equipment, a therapy pool with an underwater treadmill and separate adult and pediatric gyms. We also offer outpatient services at the Pastega Regional Cancer Center. All outpatient services are one-on-one and feature therapist-driven treatment times.

EXPERIENCE / EDUCATION / QUALIFICATIONS

High school diploma or equivalent required. Associate's degree preferred.

Prior experience in reception or customer services required.

Experience or training in medical terminology strongly preferred.

Prior experience in a hospital or medical office setting preferred.

KNOWLEDGE / SKILLS / ABILITIES

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.

PHYSICAL DEMANDS

Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 – 100% of the time)

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

LIFT (Overhead : 54" and above) 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 20 - 40 pounds

SQUAT Static (hold >

30 sec)

KNEEL (on knees)

REACH - Upward

CLIMB - STAIRS

STAND

WALK - LEVEL SURFACE

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

BEND FORWARD at waist

ROTATE TRUNK Standing

LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs

ROTATE TRUNK Sitting

REACH - Forward

GRASP Hand / Fist

SIT

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PINCH Fingers

PI5c494a3f36f9-30511-38799180