Support Tech I (Harrisburg)

Summary

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nations largest suppliers of vinyl windows and patio doors, with plants across the country.

The IT Support Technician I role is to ensure the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician I will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Responsibilities

Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc.

Imaging, configuring, and deployment of new computer hardware.

Use helpdesk software to track information, status, and resolution for all incidents.

Create and maintain users in Active Directory.

Create and maintain documentation on IT processes and common hardware / software troubleshooting

Research, coordinate, and participate in key IT process improvements, hardware and software procurement, design and review of new systems, and application deployments.

Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.

Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance.

Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.

Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

Qualifications

Technical certificate or degree in Information Technology OR direct work experience in the Information Technology field.

Operating systems experience with Windows 7 / 8 / 10 / 11, Server 2012 / 2012 R2 / 2016 / 2019.

Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory.

Solid working knowledge of current Internet technologies including security, VPN, web filtering tools, and cloud-based solutions.

Ability to effectively prioritize tasks.

Strong written and oral communication skills.

Strong customer service and interpersonal skills.

Some travel will be required.

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

Three comprehensive Medical plan options

Prescription

Dental

Vision

Company Paid Life Insurance

Voluntary Life Insurance

Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Paid time off (PTO) and paid Holidays

401k retirement plan with company match

Employee Assistance Program

Teladoc

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

Tuition Reimbursement

Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopseast