Customer Service Associate

Job Description

Soar with us at Wawa. \n

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart : Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters : and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title : Customer Service Associate

Location : Field

Department : Store Operations

Job Summary :  The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties :

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.  Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.  Maintain proper cash levels in register drawer and change machines.  Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and / or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.  Stop fuel pumps if necessary.
• Prepare all made to order food and / or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times.  Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures.  Check expiration codes, face and inspect all items.  Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Complete other tasks as assigned by store management.

Essential Functions :

Basic Qualifications :

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.