Service Support SpecialistService Corporation International • Amarillo, TX, US

Service Support Specialist

Service Corporation International • Amarillo, TX, US

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Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

Overview

Service Support Specialist

Job Responsibilities

Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral / visitation areas and take down
Assists during funeral services and events
Assists with dressing, casketing and preparing the deceased for viewing
Transport human remains to the Crematory facility
Delivers ashes from Crematory to Funeral Home
Assists with removals
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits

Minimum Requirements

Education

High School diploma or equivalent

Certification / License

Good driving record and valid driver's license

Experience

2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

Strong knowledge of computers and software

Above average communication skills

High level of compassion and integrity

Problem solving skills

Ability to multi task and set priorities

Ability to maintain confidentiality

Ability to work beyond standard business hours including weekends

Detail oriented

Professional team player

Pro-actively seeks out tasks

Motivated, enthusiastic work ethic

Work Conditions

Work Environment

Mostly works indoors during all seasons and weather conditions

Occasional work outdoors

Limited amount of local and / or multiple location traveling required

Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Occasional periods of time standing, up to 3 hours per day

Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 20 pounds

Work Hours

Working beyond "standard" business hours as the need arises

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Service Support Specialist • Amarillo, TX, US

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