First BanCorp is hiring : ANALYST - BUSINESS SYSTEM ANALYSIS DEPT. - FIRSTBANK PR

ANALYST

BUSINESS SYSTEM ANALYSIS DEPT

FIRSTBANK PR

Our Company

At FirstBank PR , we strive to be a trusted advisor to our clients, and our employees are the ones who ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands, and Florida share a passion for excellent customer service. We are proud of our team because they continuously surpass our clients' expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If yes, FirstBank is the place for you.

A Brief Overview

The HR Service Representative serves as the primary customer contact in an inbound call / service center environment, utilizing knowledge base and case management tools to assist internal customers with human resource transactions, in accordance with call / service center standards. The role requires a professional phone manner, knowledge of services, systems, and procedures of Human Resources. The incumbent must work on a flexible schedule, including weekdays and holidays if necessary.

What You’ll Need to Succeed

• Collaborate with project managers and sponsors to determine project scope and vision.
• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and the project team to prioritize collected requirements.
• Create process models, specifications, diagrams, and charts to guide developers and the project team.
• Assist in researching software and hardware products to meet requirements and support purchasing efforts.
• Coordinate with business and technology teams to integrate system and data requirements.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and standards conformity.

Minimum Qualifications

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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