Service Manager

Are you an experienced Service Manager with a knack for leadership and a passion for heavy equipment? A well-established, fourth-generation, family-owned business is seeking a dedicated professional to lead their service department in a dayshift, Monday through Friday position with no nights or weekends .

This company has a reputation for quality work and a family-friendly atmosphere that values its employees. We're looking for a problem-solver who excels in a fast-paced environment and is ready to make a real impact. If you're a proven leader in the equipment industry who thrives in a positive and professional environment, this could be the perfect long-term fit for you.

Position Summary

As the Service Manager , you will be responsible for overseeing the daily operations of the service department. Your primary goal is to provide exceptional leadership, ensure customer satisfaction, and manage departmental goals and budgets.

Key Responsibilities

Lead and develop the service team by delegating tasks, monitoring performance, and providing feedback.

Manage daily operations , ensuring high team morale and customer satisfaction.

Handle recruitment, training, and development of service employees.

Approve work orders and quotes for accuracy and timeliness.

Communicate with customers about repair status, warranties, and service history.

Grow the business by building and maintaining strong customer relationships.

Identify and implement strategies to improve processes and profitability.

Collaborate with senior leadership on budget creation and analysis.

Ensure the team adheres to all safety guidelines and procedures.

Knowledge, Skills, and Abilities

• 3-5 years of service management experience, preferably within the construction equipment sector.

Strong technical knowledge of mechanics and industry terminology.

Proven leadership skills with the ability to lead and motivate a team.

Excellent communication and interpersonal skills.

Experience with budgeting and proficiency in Microsoft Office.

Ability to lift, manipulate, and move items up to 75 lbs.

Must be able to work in both indoor and outdoor environments.

Benefits

The company offers a comprehensive compensation package, including :

Competitive salary and potential for year-end incentives.

Health, dental, and vision insurance.

Retirement savings plan.

Paid time off (PTO) and company-paid holidays.

Apply now for the next step in your  Service Manager  Career!

Please submit  a resume for consideration. Only those qualified applicants with a resume provided will be contacted.

For additional information on this opportunity, please contact Michael Ellis at 557-202-4062. Resumes may be confidentially sent to michael.ellis@gogpac.com .

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.