Technical Support Service Specialist

Position Summary

The Technical Support Service Specialist responds in a prompt and professional manner to incoming service inquiries via telephone or email regarding parts and service requests. Supports the Sales team by actively providing excellent customer service to our new and existing customers.

Responsibilities

• Receive, schedule and acknowledge customer parts orders.
• Obtain ship dates from planning and schedule orders accordingly.
• Access and update customer parts portals as needed.
• Ensure confirmations communicated within 24 hours from order receipt or shipment.
• Process customers' requests to expedite parts orders.
• Answer customer inquiries regarding products, parts orders or service requests.
• Troubleshoot, analyze and remedy customer problems within established guidelines.
• Instrumental in negotiating and / or upholding Parker warranty policies.
• Issue Authorize To Return (ATR) for service-related cases.
• Act as liaison between the customer and various departments.
• In collaboration with Quality, ensure customer-requested Corrective Action or 8D documents are provided in a timely manner.
• In collaboration with Accounting, ensure warranty credits are promptly issued and communicated with the customer.
• In collaboration with Engineering, ensure performance, reliability and service-related concerns are addressed.
• All other duties as assigned by Supervisor or designee.

Qualifications

Company

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Employment details

Full-time

Other

Aviation and Aerospace Component Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Automation Machinery Manufacturing

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