Job Description
Job Description
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.
WHAT YOU WILL DO
- Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to :
First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithmsTroubleshoot system and client connectivity issuesInvestigate order routing issues between SpiderRock and multiple execution brokersPerform QA of internal trading tools, algorithms and risk applications and document as neededAssist in client-onboarding and account creationWork closely with our Enterprise Operations, Sales / Business Development and Development teamsTrain new support analysts and lead support team effortsWHAT WE ARE LOOKING FOR
Bachelor's degree or equivalent experienceConcentrations on Finance, Economics, Mathematics or Computer Science are preferredFIX protocol experience is recommendedExperience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), FuturesRequired to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licensesAbility to resolve issues in a timely mannerProfessional, motivated attitudeStrong interpersonal skills and communicationManage multiple issues in a fast pace, high pressured technology environmentIndependent self-starter and a keen attention to detailEnjoys working in a fast paced, collaborative environmentAvailable to work in onsite at our downtown Chicago state of the art officeLocal to Chicagoland area only or willing to relocate to ChicagoWHAT TO EXPECT
Highly competitive pay, benefits and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, Quarterly, and Semi-Annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membershipDivvy bike accessA fun and collaborative environmentSpiderRock is an Equal Opportunity Employer
