Customer Service Representative

Customer Service Representative II (Hybrid)

Location : Lenexa, Kansas

Schedule :

Monday – Friday, 8 : 00 AM – 5 : 00 PM CST

Workplace Type :

Hybrid (On-site for first 90 days, then 3–4 days / week remote)

Compensation

Pay Rate : $21.00 / hour

Contract Duration : 12 months

About the Role

Seeking experienced

Customer Service Representative II

to join our Customer Care team. This role goes beyond traditional customer service, offering the opportunity to lead initiatives, mentor peers, and drive process improvements. If you're passionate about delivering exceptional service and thrive in a collaborative environment, we want to hear from you.

Key Responsibilities

Serve as a first point of escalation for customer complaints and complex issues via phone, email, and case management systems.

Process payments, reconcile transactions, and resolve payment discrepancies.

Support dispatch functions including scheduling crews and coordinating with city personnel and contractors.

Enhance and maintain the CSR Knowledge Base and SOPs.

Train new team members and act as a subject matter expert across billing, dispatch, account administration, and more.

Lead investigations and provide support to peers handling customer issues.

Identify and implement process improvements in collaboration with leadership.

Required Skills & Experience

Minimum 3 years of customer service and / or dispatch experience.

Strong written communication skills; daily email and web case correspondence required.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Experience with CRM systems preferred.

High school diploma or GED plus 2 years of inbound customer service and general office experience (or equivalent).

Excellent verbal and written communication, business writing, and listening skills.

Detail-oriented with strong problem-solving and basic math skills.

Ability to work overtime during emergencies.

Work Environment

Team Size : 12 CSRs

Lunch Break : 1 hour

Dress Code : Business Casual

Performance Metrics :

Call quality and attendance

Reporting To :

Supervisor of Customer Care

On-site Requirement :

Mandatory Thursdays for team meetings

Pay and Benefits

The pay range for this position is $21.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Oct 24, 2025. h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.