Content Creator & Operator Job at Ting Internet in Cleveland

Ting Internet is a leading fiber internet provider, bringing future-proof connectivity to homes and businesses in a growing number of Ting Towns across the U.S.

As part of Tucows (NASDAQ : TCX, TSX : TC), we’re backed by deep resources and a long-term vision. We put people first—whether that’s our customers or our team—and we believe the best work comes from environments built on trust, flexibility, and mutual respect.

If you love building things, moving fast, and working with the tools of tomorrow to tell human stories—we’d love to hear from you.

About the Role

We’re looking for a Content Creator & Operator —a creative, systems-minded doer who thrives at the intersection of technology, storytelling, and scale. This isn’t a traditional content writer or a heads-down production job. It’s a hybrid, hands-on role for someone who knows how to leverage generative AI, social tools, and lightweight video editing to spin up content quickly and effectively. You should be chronically online, love the latest memes and internet trends. We’re looking for someone who understands fun and interesting ways to help us use AI to scale.

You’ll help build and run the engine behind Ting’s content—shaping how we structure creative workflows, produce repeatable formats, and repurpose long-form assets into bite-sized, scroll-stopping content.

This is ideal for someone who understands social-first storytelling, thinks in templates (not just text), and knows how to make AI-generated outputs feel thoughtful, accurate, and on-brand.

This is a 6-month contract with opportunity for extension.

What You’ll Do

• Operate and evolve content systems
• Use tools like Notion, Figma, and CMS platforms to help organize, structure, and scale our content workflows
• Collaborate with marketing and design teams to turn big ideas into modular formats and systematized outputs
• Identify friction points and work with systems designers to refine, update and evolve workflows and templates
• Create and edit short-form video content leveraging tools
• Use CapCut, Canva, or Runway to turn raw footage, stills, and AI assets into polished short-form content
• Adapt content for TikTok, Instagram Reels, YouTube Shorts, and other social platforms
• Contribute to creative ideation around video-first storytelling
• Use AI to accelerate and improve content
• Draft, edit, and refine copy using tools like ChatGPT, Jasper, Gemini, internal tools and other generative platforms
• QA and edit AI-generated content to ensure clarity, accuracy, and brand voice
• Write or rewrite short-form copy, captions, and video scripts that align with campaign messaging
• Repurpose and scale creative assets
• Manage, write and execute long and short form blog posts informed by the editorial calendar
• Turn long-form blog posts, explainers, or campaign messaging into snackable social content
• Optimize existing content for new channels, formats, and use cases
• Help build a library of reusable prompts, templates, and content frameworks
• Support content and campaign execution
• Contribute to educational explainers, how-tos, FAQs, and web content that empower customers
• Support cross-functional teams with copy, content production, and asset adaptation
• Maintain consistency across platforms while tailoring tone and structure to different audiences

What You Bring

Why This Role Matters

Ting is evolving how we create and scale content—from handcrafted assets to high-velocity systems. This role is at the center of that shift. You won’t just make content—you’ll help shape how it gets made, how it moves, and how we show up as a brand.

Whether you’re scripting a quick explainer, cutting a launch video for TikTok, or testing a new AI workflow, your work will help bring fiber internet—and the connection it enables—to more people, more clearly.

This is a unique opportunity to work with a smart, collaborative team at the frontier of AI-enabled storytelling and digital communication. You’ll grow, learn, and help build the future of content at Ting.

Our Values

We’re part of a company that :

The base salary range for this position is $60,000 - $65,000 USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to : location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

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