Customer Solutions Representative (CSR-WF)

Customer Solutions Representative (CSR)

Location : Workforce Solutions Big Spring, Fort Stockton, Midland, Odessa, Pecos Job Type : Flexible (Full-Time / Part-Time) Business Hours : Monday to Friday / 8am to 5pm

Job Summary :

The Customer Solutions Representative (CSR) plays a key role in supporting job seekers by building strong relationships, providing guidance, and connecting them with workforce services. This role requires effective communication, problem-solving, and the ability to navigate the local job market while offering resources and support to help individuals transition into new employment opportunities.

Essential Functions :

• Communicate with customers by phone or in-person to assess their goals and provide information on workforce services and resources.
• Advise job seekers on the local job market, resume development, application completion, interview techniques, and proper dress attire.
• Identify job opportunities and refer qualified candidates to employers or community partners.
• Guide customers on educational opportunities, training programs, and other available resources.

Qualifications :

Attire :

Tops : Collared shirts (polo shirts, button-up shirts), blouses, sweaters, or casual blazers. Ties are generally not required, and dresses or skirts that are knee-length or longer are acceptable for women.