Quality Assurance Specialist

Position Overview

It also works closely with end users to evaluate system efficiencies and potential defects to determine workarounds. The position is also responsible for departmental reporting.

Required Responsibilities

• Develops and refines processes and procedures to improve business functions and workflows.
• Troubleshoots and addresses software issues reported by users, identifying defects and creating workarounds as needed to resolve end-user challenges.
• Conducts user acceptance testing to ensure new systems and updates meet business requirements.
• Leads policy and program development for planning, product development, and implementation.
• Collaborates across departments to ensure the implementation of effective and efficient processes and systems.
• Maintains relationships with vendors related to system integrations and ensure seamless communication.
• Participates in development and planning meetings.
• Plans priority issues or enhancements with claims business and IT.
• Oversees and ensures compliance with ISO and Medicare standards and regulations.
• Prepares and compiles internal and external reports for various stakeholders.
• The above responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by the position. All employees may have other duties assigned at any time.

Work Leadership Requirements

Travel Requirements

Physical Requirements

Education, Work Experience, Certifications

Required

Preferred

Essential Competencies and Skills

Required

Preferred