ServiceNow Queue Manager

A company is looking for a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment and asset lifecycle tracking.

Key Responsibilities

Monitor and manage incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support

Oversee the ServiceNow Returns Queue and validate returned equipment against asset records

Track device movements throughout the entire lifecycle and provide feedback on ServiceNow system optimization opportunities

Required Qualifications

3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules)

Familiarity with ERP systems and asset tracking / inventory platforms

Strong understanding of IT fulfillment and asset returns management

Experience with SLA monitoring and issue escalation protocols

U.S. citizenship is required due to responsibilities involving a government contractor