Customer Enrollment Specialist - Hybrid Role

Description

AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.

Why AGIA?

AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans\' organizations and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.

Benefits

AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA, 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term / Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.

Time off

We offer 10 days of vacation your first year, and each year you gain an additional day. Each year, you\'ll be earning more vacation time at a faster rate. Every associate gets 13 paid and closed holidays each year.

Position Summary

The Customer Enrollment Specialist is responsible for selling and retaining EA+ and Insurance products that are both current and emerging with an enthusiastic attitude. The specialists positions the client brand as a key component of AGIA\'s sales and retention strategy.

Essential Functions and Basic Duties

• Interact with members via inbound and outbound telephone to offer and sell EA+ and Insurance products.
• Save and retain EA+ and Insurance customers by identifying relevant reasons and concerns regarding requests to discontinue policies.
• Maintain up to date knowledge on Insurance products and EA+ to ensure customer satisfaction and maximize sales opportunities (e.g. Marketing information, new product information.)
• Resolve member complaints and concerns through active listening, empathy, and professionalism.
• Establish member needs through enhanced probing techniques in order to promote and recommend EA+ based on member interests to establish long term value.
• Share successes and new ideas with team members in order to achieve both individual and team goals.
• Key appropriate, accurate and timely data into the AGIA Retention database to ensure data integrity and to build the marketing and reporting database.
• Perform miscellaneous functions and special projects as assigned.

Scope of Responsibilities

An expert who is able to solve problems, execute tasks and works under minimal supervision. Uses knowledge and initiative to complete complicated tasks including, but not limited to, researching information, writing complex reports, analyzing the content of unusual documents, and putting together and classifying information to maintain important records. May train and / or assist lower-level employees, but does not supervise other employees.

Compensation

$18.30 hourly, $1 bilingual stipend but will have to take a test to prove so.

Eligible for department commission based on sales target.

Requirements

Education / Certification / Training :

High school diploma or equivalent

Required Experience :

Minimum one year of high volume customer call center experience.

Minimum one year of telephone or sales experience.

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