Talent.com
Aerospace Customer Support Engineer (Contract)
Aerospace Customer Support Engineer (Contract)Airbus Americas Inc. • Mobile, Alabama, US
Aerospace Customer Support Engineer (Contract)

Aerospace Customer Support Engineer (Contract)

Airbus Americas Inc. • Mobile, Alabama, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at

  • Notice : Know Your Rights : Workplace Discrimination is Illegal
  • Notice : Pay Transparency Nondiscrimination (English)
  • Aviso : Transparencia en el Pago No Discriminacio n (Spanish)

Job Description :

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL.

You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer s operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers.

Meet the Team :

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your Working Environment :

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your Challenges :

  • Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.
  • Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.
  • Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.
  • Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.
  • Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.
  • Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.
  • Ensure alignment of work practices with other programs and adherence to SB processes.
  • Provide support for internal and external improvement projects related to SB products, processes, and tools.
  • Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.
  • Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination.
  • Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives.
  • Support quality initiatives within the Airbus Customer Services organization.
  • Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement.
  • Your Boarding Pass :

  • Bachelor s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)
  • 0-6 years experience in an engineering classification.
  • 10% travel (Domestic and International) involved
  • US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.
  • Proficiency with G Suite.
  • Team oriented - ability to work as a member of a team with other departments locally and internationally.
  • Ability to read / write / speak English.
  • Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
  • Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
  • Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
  • Displays model writing skills for others to emulate
  • Demonstrates simple and effective ways to communicate.
  • Able to represent Engineering in presentations at Airbus related activities.
  • Basic technical knowledge on overall Service Bulletin process
  • Preferred :

  • Master s Degree in an Engineering discipline
  • Minor in Computer Science
  • Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
  • Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
  • Data analysis
  • Physical Requirements :

  • Onsite or remote : 60% onsite 40% remote
  • Vision : able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job
  • Hearing : able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job
  • Speaking : able to speak in conversations and meetings, deliver information and participate in communications.- part of daily job
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors) : able to operate most office and personal electronic equipment - part of daily job
  • Carrying : able to carry documents, drawings, electronic equipment up to 30lbs / 14kgs. - part of daily job
  • Lifting : able to lift documents, drawings, electronic equipment up to 30lbs / 14kgs. - part of daily job
  • Sitting : able to sit for long periods of time in meetings, working on the computer. - part of daily job
  • Standing : able to stand for discussions in offices - part of daily job
  • Travel : able to travel independently and at short notice. - as required based on job needs
  • Walking (include routine walking such as to a shared printer to retrieve documents) : able to walk through office areas including uneven surfaces. - part of daily job
  • Personal Protective Equipment required : Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators / Masks, and / or Protective Gloves as required by site and / or customer site - as required based on job needs-
  • This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

    This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

    Take your career to a new level and apply online now!

    This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

    Company :

    Airbus Americas, Inc.

    Employment Type : Agency / Temporary

    Experience Level : Entry Level

    Remote Type : On-site

    Job Family :

    Customer Account and Service Management

    Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

    By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

    Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

    Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

    by Jobble

    serp_jobs.job_alerts.create_a_job

    Customer Support Engineer • Mobile, Alabama, US

    Job_description.internal_linking.related_jobs
    Parts and Service Technical Advisor- Mobile, AL

    Parts and Service Technical Advisor- Mobile, AL

    Stellantis • Creola, AL, US
    serp_jobs.job_card.full_time
    Mopar Parts and Service Technical Advisor : .The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIA...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Bay Minette, Alabama
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Customer Service Specialist - Zone

    Store Customer Service Specialist - Zone

    Sherwin Williams • Foley, AL, US
    serp_jobs.job_card.full_time
    This FULL-TIME position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Naval Aviator

    Naval Aviator

    Navy • Satsuma, AL, United States
    serp_jobs.job_card.full_time
    ABOUT Search for underwater threats.Deliver payloads of incredible firepower or necessary manpower.Execute strategic aerial maneuvers anywhere from the stratosphere to mere feet above the sea.This ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Creola, AL, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Mobile, AL

    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Mobile, AL

    Alabama Motor Express • Bay Minette, AL, USA
    serp_jobs.job_card.full_time
    Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : . Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Technician

    Customer Service Technician

    Brightspeed • Foley, AL, United States
    serp_jobs.job_card.full_time
    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Electronics Technicians

    Electronics Technicians

    Navy • Semmes, AL, United States
    serp_jobs.job_card.full_time
    ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL A Lease Purchase Truck Driver

    CDL A Lease Purchase Truck Driver

    CRST • Heron Bay, AL, United States
    serp_jobs.job_card.full_time
    CDL-A Lease Purchase Truck Driver – $0 Down / No Credit Check / Walk Away Lease CRST The Transportation Solution Inc.CDL-A truck drivers a chance to own their truck through our flexible Lease Purch...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border Protection • Perdido, AL, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Manager

    Customer Service Manager

    Beachball Properties • Orange Beach, AL, United States
    serp_jobs.job_card.full_time
    Beachball Properties is a family-owned and operated vacation rental agency servicing the Gulf Coast.Specializing in family-friendly rentals in Gulf Shores, Fort Morgan, and Orange Beach, Alabama, w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    US Customs and Border Protection • Grand Bay, AL, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Owner Operators - Teams - Sign-On Bonus

    Owner Operators - Teams - Sign-On Bonus

    J. Boren & Sons Trucking • Heron Bay, AL, United States
    serp_jobs.job_card.full_time
    Pay : Team Owner Operators : Earn $7,975 per week FSC Average 5,500 miles per week Empty Miles (Solo & Teams) : $.CPM FSC $300 reimbursement for orientation Offering $1 per mile up to 500 miles to b...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Aerospace Customer Support Engineer (Contract)

    Aerospace Customer Support Engineer (Contract)

    Airbus Americas, Inc. • Mobile, AL, United States
    serp_jobs.job_card.full_time
    Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your applicatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Mobile, AL

    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Mobile, AL

    Alabama Motor Express • Robertsdale, AL, USA
    serp_jobs.job_card.full_time
    Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary. Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Parts & Service Area Manager - Mobile, AL

    Parts & Service Area Manager - Mobile, AL

    Stellantis • Creola, AL, US
    serp_jobs.job_card.full_time
    The Parts & Service Area Manager has revenue-generating sales responsibility with a group of Chrysler, Jeep, Dodge, RAM and Fiat dealerships within the Business Center.The Area Manager position...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    HR Service Center Supervisor

    HR Service Center Supervisor

    Bright Horizons Children's Centers • Alabama Port, AL, United States
    serp_jobs.job_card.full_time
    Supervises a team of HR Service Center Coordinators and / or Specialists responsible for administration and customer support for the business (employee & manager) when it comes to end-to-end HR polic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    US Customs and Border Protection • Perdido, AL, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted