Service Desk Tech 1

Job Description

Job Description

We are looking for a Service Desk Technician to provide exceptional first-level technical support to end-users in Cedar Rapids, Iowa. This long-term contract position involves troubleshooting hardware, software, and networking issues while ensuring timely resolution and excellent customer service. If you have strong attention to detail and technical expertise, this is a great opportunity to contribute to a dynamic team environment.

Responsibilities :

• Deliver prompt and attentive first-level support for hardware, software, and mobile devices.
• Manage service desk tickets and ensure accurate documentation of issues and resolutions.
• Install, configure, and troubleshoot Windows operating systems and Microsoft Office 365 applications.
• Build workstations and laptops, handle hardware replacements, and perform PC reimaging and driver installations.
• Provide technical support for conference room equipment and technologies.
• Collaborate with team members to identify and address recurring or complex technical issues.
• Use basic networking tools to diagnose and resolve connectivity and performance problems.
• Maintain security protocols to protect company systems and data.
• Offer courteous and responsive assistance to users, especially during high-pressure situations.
• Minimum of 1 year of experience in a technical support or service desk role.
• Proficiency in troubleshooting Windows 10 and Windows 11 operating systems.
• Strong understanding of Active Directory and Office 365 applications.
• Familiarity with basic networking tools and concepts.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, both written and verbal.
• Positive attitude and a commitment to delivering exceptional customer service.
• Experience with service desk ticketing systems and documentation.