Job Description
Job Description
We are looking for a Service Desk Technician to provide exceptional first-level technical support to end-users in Cedar Rapids, Iowa. This long-term contract position involves troubleshooting hardware, software, and networking issues while ensuring timely resolution and excellent customer service. If you have strong attention to detail and technical expertise, this is a great opportunity to contribute to a dynamic team environment.
Responsibilities :
- Deliver prompt and attentive first-level support for hardware, software, and mobile devices.
- Manage service desk tickets and ensure accurate documentation of issues and resolutions.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office 365 applications.
- Build workstations and laptops, handle hardware replacements, and perform PC reimaging and driver installations.
- Provide technical support for conference room equipment and technologies.
- Collaborate with team members to identify and address recurring or complex technical issues.
- Use basic networking tools to diagnose and resolve connectivity and performance problems.
- Maintain security protocols to protect company systems and data.
- Offer courteous and responsive assistance to users, especially during high-pressure situations.
- Minimum of 1 year of experience in a technical support or service desk role.
- Proficiency in troubleshooting Windows 10 and Windows 11 operating systems.
- Strong understanding of Active Directory and Office 365 applications.
- Familiarity with basic networking tools and concepts.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills, both written and verbal.
- Positive attitude and a commitment to delivering exceptional customer service.
- Experience with service desk ticketing systems and documentation.