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Technical Support Specialist
Technical Support SpecialistJobs via Dice • Dover, DE, US
Technical Support Specialist

Technical Support Specialist

Jobs via Dice • Dover, DE, US
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Overview

Join to apply for the Technical Support Specialist role at Jobs via Dice . Stefanini Group is hiring a Technical Support Specialist in Dover, DE (Onsite).

Responsibilities

  • Make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product.
  • Provide effective product support as needed.
  • Provide input for training and / or documentation materials regarding the latest technical and functional design changes and processes used within the product.
  • Attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls.
  • Create documentation as needed, assist in testing, and be part of the Customer Engagement team.
  • Report to the Customer Engagement Specialist.

Qualifications

  • High School Diploma is required.
  • 2 years of Help Desk experience.
  • 2 years of Customer Service experience.

    • Details

  • Work Hours : M-F (37 hours)
  • Work Location : Dover, DE
  • Shift : 1st Shift

    • Note : Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives. This description preserves the original job information without adding new facts.

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    Technical Support Specialist • Dover, DE, US