Omnichannel Associate - South County Ctr

JCPenneySaint Louis, MO, US

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Omni Associate Job Opportunity

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities :

Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
jcp.com Operations - Researches jcp.com order shortages / overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
General Operations - Partners with Merchandise Associates / Assistants to replenish store and / or takes personal action to replenish products from inventory; Participates in annual inventory process.

Performance Standards - Consistently meets established performance standards; including but not limited to : shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments : To achieve success at JCPenney, associates in this role will possess the following :

Work experience- Minimum 1-2 years Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.

Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.

Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.

Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

What you get : If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.

Pay Range USD $13.75 / Hr -USD $17.19 / Hr.

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Omnichannel Associate South County Ctr • Saint Louis, MO, US