Manager, Carrier Relations / Vendor Management

Job Description

Job Description

Overview

FirstLight is seeking an experienced Manager, Access Management responsible for leading a small team to work with carrier partners to obtain off-net connectivity solutions and pricing, and to place and manage orders for 3rd party Lit Circuits, Dark Fiber and Colocation facilities throughout the lifecycle.

The manager will work closely with the Sales and Sales Engineering teams to provide timely, accurate off-net solutions to support sales, close deals and drive increased top-line revenue. Similarly, the manager will ensure close cooperation and coordination with the Service Delivery team to deliver 3rd party facilities on time and accurately.

Working under the guidance of the Director, Access Management, the Manager will create and foster a culture of continual process assessment and improvement, develop and implement metrics and create reports to guide these initiatives and promote consistency and quality of work throughout the team.

Key Responsibilities

Team Management

• Lead, coach and manage a team of up to ten people, based indifferent locations throughout the service footprint.
• Represent the team within the company and to external partners to maintain a positive, professional reputation.

Quoting :

Ordering :

Vendor & Carrier Relations :

Records Management :

Qualifications and Skills

About FirstLight

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.