Performance Improvement Coach

Performance Improvement Coach

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency / trauma center, an endo-surgery center, and more.

This position provides coaching to multidisciplinary teams in continuous improvement, change management and lean leader behaviors using basic and advanced process improvement principles and thinking. They mentor leaders and facilitators in the execution of daily management system. This is an internal consulting position that will apply continuous improvement (CI) tools and change leadership methodologies to drive specific initiatives and improvement efforts that are critical to safe, timely, effective, equitable patient-centered care and to ensure that strategies are implemented and principles / practices are embedded into daily practice. The Performance Improvement Coach supports the strategy deployment cycle, including the development and deployment of A3s, the study / adjust process and the coaching and education of leaders on strategic A3 thinking. This includes supporting the development of leader standard work for aligning executive through front-line strategy. This position does not directly manage but may provide direction and leadership to leadership teams.

Duties and responsibilities of this level include :

• Utilizes expertise in improvement methodologies to provide consulting, advisement, support, and direction to Senior Leaders, Process Owners, Directors (or management) and front-line teams to appropriately use data-driven, scientific, problem-solving methodology to identify the correct design and approach for initiatives on continuous improvement, including Value Streams, Kaizen / Rapid Improvement Events, A3 and managing for daily improvement. The Performance Improvement Coach also supports the deployment of the Quality Management System, including teaching, coaching and other support as needed. Teaches and coaches Leaders, Caregivers and Providers on A3 thinking, PDSA, and lean tools and methodologies to effectively identify, address and eliminate process related obstacles and to drive process improvements across the Duke University Health System.
• Advises and coaches leaders at various levels within the organization on lean leadership skills required to lead in a participative, team-oriented culture.
• Creates and administers internal education on continuous improvement to all levels of the organization. Identifies areas in need of on-going training. Assists is the development of curriculum tools and supporting materials, including training to support Duke's lean initiatives.
• Partners with leadership in analysis of processes across the organization, identifies gaps in the process, determines impact to the organization, recommends and coaches action plans and timeline to address issues.
• Independently facilitates continuous improvement teams, follows up on action plans, and assists all assigned teams as needed to ensure improvements are made and sustained.
• Builds relationships with leaders and stakeholders to manage effective processes and programs to improve the value of the patient care experience, reduce waste and ensure compliance according to established standards and measures.
• Tracks all changes / improvements made. Monitors key metrics across assigned lean initiatives to review past, current and future performance of processes.
• Acts as a change agent in a fast paced and "ever changing" environment leveraging his / her strong interpersonal skills.
• Supports the deployment of a focused daily management system throughout DUHS to help leaders ensure the adoption and implementation of improvements into the daily operations and culture of the organization, preventing regression back to prior methods and beliefs.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Minimum Qualifications

Education

Possess a Bachelor's degree or higher from an accredited institution in Business, Healthcare Engineering or a Health-related field (Nursing, Allied Health, Public Health) or equivalent.

Experience

Minimum of six (6) years of experience in performance improvement or process engineering, preferably in a healthcare environment, or a combination of experience and education in Business, Healthcare engineering, or a health-related field (nursing, allied health, public health).

Knowledge, Skills, and Abilities