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Team Lead - Service & Cleanliness

Team Lead - Service & Cleanliness

Penn Station East Coast SubsLouisville, KY, US
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Employee is used mainly to prepare and serve food, run the register, open and close the store on a periodic basis, maintain store cleanliness, provide customer service, oversee crew members and learn the role of an assistant manager. This employee is working their way into an Assistant Managers position.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides professional customer service and can address customer complaints

Supervises crew members when General Manager and Assistant Manager are not present.

  • Effectively opens and closes the store.
  • Must be eighteen (18), as required by law, because employee will use the slicer equipment
  • Demonstrates knowledge of Health Department Guidelines and operates their shift within those parameters
  • Delivers deposits to the bank on behalf of the store. Only with valid drivers license and auto insurance.
  • Demonstrates ability to work all of the Stations as described in the Training Manual, including but not limited to : Cashier / Order station, Weigh station, Grill station, Bread station, Wrap / Runner station, Fry station.
  • Displays knowledge of working stations so thorough that employee can float to other stations in the food production line.
  • Performs all aspects of prepwork including, but not limited to, handling all types of meat and vegetables, including chopping onions
  • Maintains store appearance through cleaning the bathrooms, floors, tables, countertops and other duties as assigned.
  • Operates the register in a competent fashion.
  • This job has supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

  • Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

    • Language Skills

  • Ability to read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Ability to effectively present information and respond to questions from groups of managers, customers and the general public.

    • Mathematical Skills

  • Basic Skills :   Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    • Reasoning Abilility

  • Intermediate Skills :   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    • Computer Skills

  • To perform this job successfully, an individual should be capable of being trained to operate the POS register in a competent fashion.

    • Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear, stand and walk and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to taste or smell.  Most lifting or pushing involves food cases, dishes, trash and restaurant equipment. The employee must regularly lift and / or move up to 10 pounds.  The employee must frequently lift and / or move up to 25 pounds. The employee must occasionally lift and / or push up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

    • Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this Job, the employee is regularly required to be exposed to fumes or airborne particles.  The employee is occasionally required to work in wet or humid conditions, work near moving mechanical parts, toxic or caustic chemicals, outdoor weather conditions, extreme heat, risk of electrical shock and potential gas exposure.
  • The noise level in the work environment is usually moderate.

    • Required qualifications :

  • 18 years or older
  • Legally authorized to work in the United States
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