Junior Customer Support SpecialistVirtualVocations • Concord, California, United States
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Junior Customer Support Specialist
VirtualVocations • Concord, California, United States
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A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.
Key Responsibilities
Respond to customer inquiries via email, live chat, and phone
Advise customers on software usage and assist during their trial period
Track customer interactions and contribute to the Support Knowledge-base
Required Qualifications
1-2 years of experience in customer support, preferably in SaaS
Experience with Salesforce is a plus
Availability to work 8am-5pm UTC+8
Self-motivated approach to learning and development
Experience in building relationships with remote customers is an advantage
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Customer Support Specialist • Concord, California, United States
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