Massachusetts Licensed Helpline Operator
VirtualVocationsTopeka, Kansas, United Statesjob_description.job_card.1_day_ago
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A company is looking for an Overdose Helpline Operator.
Key Responsibilities :
Manage incoming calls and provide guidance on overdose recognition and response
Connect callers with local resources for substance use treatment and support
Document call interactions and collaborate with healthcare professionals for effective intervention
Required Qualifications :
Relevant lived experience with overdose, harm reduction, or substance use preferred
Demonstrated crisis management skills with empathy and professionalism
Comfortable using helpline software and digital communication platforms
Strong commitment to confidentiality and treating callers with respect
No formal education requirement
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Operator • Topeka, Kansas, United States
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