Content analyst

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About this role

As a Content analyst, you'll be the driving force behind maintaining the highest quality content generated by our features and models. Collaborating closely with our AI / NLP, product, and solutions engineering teams, you'll bring your editorial expertise and customer-centric thinking to the forefront.

We’ll rely on your editorial mindset and customer-centric thinking to make sure we’re delivering content at an enterprise-level of quality.

You'll be reporting to our Manager, Content analysis.

Your Responsibilities

• Put on your editorial and copywriting hats – deeply understand our customer’s needs and priorities, and apply that customer-centric thinking when reviewing model outputs
• Provide a thorough analysis of model and feature outputs to help us improve quality
• Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production
• Clearly communicate your findings to various stakeholders, including AI / NLP, product, and solutions engineering
• As needed, produce reports and statistical analysis to summarize your findings in a digestible format
• Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers
• Help us build up and scale our content QA processes and capabilities

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