Social Services Aide

Job Description

Job Description

Job Summary :

The Social Services Aide supports social workers and case managers in delivering services to individuals and families in need. Responsibilities include assisting with case management, providing administrative support, helping clients access community resources, and conducting follow-ups to ensure client well-being.

Key Responsibilities :

• Assist individuals in gathering needed documentation to establish and / or maintain eligibility for Federal, State, County and community-funded programs and benefits.
• Assist individuals in completing applications for enrollment into programs such as utility assistance, Rent Rebate, Social Security, Department of Human Services, etc.
• Assist the DSU and the individuals we serve through home or community visits, routine telephone contact, scheduling appointments, providing / securing transportation, locating opportunities for socialization, shopping, budgeting, etc
• Accompany individuals to medical or behavioral health appointments, procedures, or treatments to provide support and assistance as needed. This may include transporting individuals to those appointments in the absence of alternate transportation or due to special circumstances.
• Assist the DSU by delivering or picking up equipment, clothing or other client belongings as needed.
• Assist at community outreach events with set-up, organizing, interacting with individuals.
• Performs clerical duties including, answer calls, process incoming and outgoing mail and faxes, compose and mail correspondence, scan information into the permanent record, and perform other duties as needed to support case management staff.
• Provides technical assistance to case management staff; prepares reports and enters data into the various systems
• Maintains order of waiting and visiting rooms, including supervising children during office visits. Audit records and complete reports of findings
• Document all activities for inclusion in the permanent record
• Meet regularly with Unit Managers to review cases, activities, and assignments
• Able to do assigned tasks in Microsoft Word, Excel and Outlook
• Participate in training programs designed to develop program knowledges and skills Assists with the training of co-workers when assigned
• Performs other related work as required.

Qualifications :

High school diploma or equivalent (Associate's or Bachelor's degree in social work, psychology, or a related field preferred)

Previous experience in social services, human services, or related field is a plus

Strong communication, organizational, and interpersonal skills

Ability to maintain confidentiality and handle sensitive situations

Basic computer proficiency (Microsoft Office, case management software)

Requirements :

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