Network Support Engineer Tier 2

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Location : Hybrid : Walpole, MA (for MA & RI candidates)

Remote : ONLY the following states : FL, MD, CO, NC, MO, UT

Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where youll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses.

Join Blueport and help deliver the future of connected living. Were seeking a Network Support Engineer II to keep our clients networks running at peak performance and provide expert support when it matters most. In this role, youll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, youll play a key role in delivering best-in-class network experiences that power our clients success.

Why Youll Love Working at Blueport

Competitive benefits including 401(k), health, dental, and vision insurance

Paid time off so you can recharge

Opportunities for growth and career advancement

A collaborative, innovative culture where your voice matters

Work with cutting-edge technology that powers hotels and multifamily communities nationwide

What Youll Do

Be the Tier 2 escalation point, resolving advanced network issues

Support and mentor Tier 1 team

Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols

Monitor network performance, troubleshoot incidents, and enhance security

Deploy and test new equipment and solutions

Collaborate across teams to deliver seamless connectivity and service

What You Bring

2+ years in a call center or support environment

Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)

Hands-on experience with HP & Cisco switch CLI

Ability to talk with customers to be able to understand issues at hand

Excellent problem-solving skills and the ability to explain solutions clearly

Disclaimer : This job description / posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.