Client Services Liaison

Job Description

Job Description

Salary : $20.00 + DOE

Client Services Liaison

Southern Oregon Veterinary Specialty Center (SOVSC), located in Central Point, Oregon, is the premier 24 / 7 Specialty + Emergency veterinary hospital serving a 250-mile radius. Our team includes board-certified specialists in Surgery, Emergency and Critical Care, Internal Medicine, and more. With advanced capabilities like blood transfusions, chemotherapy, and complex surgical procedures, we offer comprehensive, compassionate care to pets and their families.

Our mission is to support the special bond between pets and their humans by providing expert care and guidance during every step of their journey with us. We are seeking individuals with strong communication skills, critical thinking abilities, and a genuine passion for helping others to join our Client Services Liaison team. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

Job Summary :

The Client Services Liaison plays a pivotal role in facilitating clear and effective communication between clients, veterinarians, and hospital staff. This role is primarily responsible for facilitating financial conversations, responding to client inquiries, and providing vital administrative support to the veterinary team. In close collaboration with the Veterinarian team, the Client Services Liaison proactively anticipates both team and client needs, ensuring smooth day-to-day operations while maintaining a clean and organized environment. In addition to client communication and administrative duties, this position also supports occasional patient care tasks as needed and directed.

Key Responsibilities :

As a Client Services Liaison, you will act as a vital connection between clients and our veterinary team, ensuring seamless communication and support. Key duties include :

• Understanding and engaging in all Client Services department roles, including Client Services Liaison and Client Services Representative roles.
• Providing proactive team support by anticipating needs, preparing paperwork, and coordinating scheduled appointments.
• Communicating directly with clients (in-person, over the phone, and via email / text) to provide updates, answer inquiries, and coordinate visitation scheduling.
• Assisting veterinarians with exam room management, client movement, and updates on pet status, medical, and financial information.
• Collaborating with DVM and Pharmacy teams to ensure discharged medications and paperwork are ready for client review.
• Presenting treatment plans and supporting payment processing activities, including deposits, payments, and refunds.
• Monitoring and maintaining the hospitals communication board and ensuring prompt responses to messages.
• Ensuring clients receive accurate financial updates at least once per shift and updating deposit requirements or payment agreements accordingly.
• Document management and distribution, such as care authorizations, condition-specific forms, discharge information, and clinical summaries.
• Assisting in pharmacy preparation and verification of medications under DVM supervision.
• Communicating lab results, radiology updates, and patient information to clients as directed by the DVM.
• Maintaining a clean and organized environment, following hospital cleaning protocols for workspaces, equipment, and patient areas.

Additional Responsibilities :

The Ideal Candidate :

We are looking for someone who :

Willing to Train :

At SOVSC, we value potential and are willing to train the right candidate who demonstrates enthusiasm, a strong work ethic, and a willingness to learn. If you are missing some of the listed skills or qualifications but are eager to grow in this role, we encourage you to apply. We are committed to providing the training and support needed to help you succeed in this position.

Skills and Qualifications :

Education & Experience

Benefits :

Working and Physical Conditions

Join Our Team :

This position is open to both internal and external applicants.

ALL APPLICANTS MUST BE 18 OR OLDER TO QUALIFY

Southern Oregon Veterinary Specialty Center is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all federal, state, and local laws prohibiting discrimination and harassment.

Applicants with disabilities may request reasonable accommodation during the application process as needed. Please contact our Human Resources representative for assistance.

Your application will remain active for 90 days. If you are not selected within this time frame and wish to remain under consideration, you must submit a new application.

Thank you for considering a career with Southern Oregon Veterinary Specialty Center. We look forward to welcoming you to our compassionate and dedicated team!