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Help Desk Support Analyst

Help Desk Support Analyst

VirtualVocationsErie, Pennsylvania, United States
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A company is looking for a Production Support Systems Analyst- Help Desk.

Key Responsibilities

Provide Level 2 production support for Employee Benefits systems, including quoting, underwriting, and billing

Analyze requests to determine severity and coordinate resolution efforts with IT partner teams

Proactively manage a queue of requests, ensuring timely completion aligned with service level agreements (SLAs)

Required Qualifications

BS / BA degree or equivalent work experience

Strong skills with Microsoft product suite (Word, Excel, Outlook, SharePoint, Teams)

Strong SQL knowledge or willingness to learn SQL

Ability to operate in a fast-paced environment

High level of productivity, reliability, and proactiveness

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Help Desk Analyst • Erie, Pennsylvania, United States

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