Infrastructure Site Lead

Job Title : Infrastructure Site Lead

Location : Olathe, KS(Onsite)

Job Type : Full Time

12 - 15 years of experience

Must Have Technical Skills :

Strong Service Delivery industry experience in managing medium to large-sized teams for Infrastructure Management Services support in a pure service delivery lead role.

Maintain and develop strong operational relationships with the client, acting as the primary point of contact for service-related matters.

Strong exposure and experience in planning, execution, and successful delivery of services in Infra Operations to clients, ensuring alignment with client needs and expectations.

Demonstrate good understanding of relevant IT systems, infrastructure, and technologies.

Responsible for ensuring the successful delivery of services to clients, meeting agreed-upon SLAs, and exceeding client expectations.

Identify opportunities for process improvement and implement changes to enhance service delivery efficiency and quality.

Track service performance, identify key performance indicators (KPIs), and generate reports to monitor progress and identify areas for improvement.